Software For Your Service Management Business

SouthWare's Service Management Series is a complete service management system with specialized service functions and unique integration with accounting, inventory control, sales processing, and sales management software. Combine the modules you need for seamless dispatching, scheduling, billing, contracts, equipment repair history, warranty information, technician tracking, and other service functions. With service this efficient, you will reduce service costs, increase revenue, and elevate customer satisfaction.

Service Invoicing

Contract Management

Service Orders

Equipment Servicing Business

SouthWare's Service Invoicing - Software That Process Invoices Efficiently And Accurately

To have a successful service business you need a billing system that gets invoices to your customers promptly and with the right information. Ideally you could also save time by having your service order and contract information flow automatically into your invoices. SouthWare’s Service Invoicing provides the billing system for SouthWare’s Service Management Series, a complete system for service businesses. With Service Invoicing you’ll be confident that you’re getting your service invoices processed efficiently and accurately.

• Enter a service invoice quickly
• Instantly bill a completed service order from Service Orders
• Produce invoices from contracts in Contract Management
• Streamline the handling of complex sales situations
• Put as much detail on an invoice as you need
• Ensure that standard pricing is used on your invoices
• Get your invoices recorded in A/R almost instantly
• Know the details of past invoices
• Standardize your miscellaneous add-on charges
• Keep your A/R system updated with sales taxes, commissions, and other information from the latest invoices

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SouthWare's Contract Management - Software For Complete Contract Tracking And Control

Effectively managing your service contracts can be one of the biggest challenges your service business faces. Service contracts tend to be complex and may include pricing exceptions, different levels of coverage, and even different billing cycles. Your contract information must be accurate, but it takes a lot of work. SouthWare's Contract Management handles the service contract functions for SouthWare's Service Management Series. With Contract Management you get the help you need to record, track, propose, renew, service, and bill your service contracts accurately and efficiently.

• Keep your service contracts current and accurate with less work
• Know how profitable each contract has been
• Make sure that you don’t let any service contracts lapse without first proposing a renewal
• Check on all service work done against a particular contract
• Know the correct amount of earned and unearned contract revenue without doing a lot of calculations every month
• Instantly know whether a piece of equipment is covered by a service contract
• Make sure you propose a service contract on every piece of equipment you sell
• Eliminate billing errors by ensuring that different contract rates, limits, and coverages are automatically considered on service orders
• Make sure you don’t forget any regularly scheduled work
• Make sure your contract billings are sent out on time

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SouthWare's Service Orders - Software To Manage Your Service Orders

Service orders are the heart of your service business. You need to take your customer requests quickly, schedule normal service calls, get the work assigned, keep track of the status of the work, and get the work billed when it’s done. With Service Orders you get the help you need to record, dispatch, schedule, track, assign, and close service orders with minimum work and maximum results.

• Quickly record the important facts about every request for service
• Efficiently handle both your regularly scheduled and your on-demand service requests
• Get the right technician dispatched or assigned to a service order
• Know the current status of each service order and know which ones need special attention
• Quickly record the parts and services used on a service order
• Ensure that a service order is billed accurately and promptly
• Know the service history of each customer and piece of equipment
• Make sure that fees such as travel or zone charges are charged when appropriate
• Eliminate errors by ensuring that contract rates, limits, and coverages are automatically considered on service orders
• Instantly answer your customers’ questions about the status and details of the work being done for them
• Evaluate the work being done by each of your technicians and service locations

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Software To Manage Your Equipment Servicing Business

Keeping track of all the important information about your equipment, customer equipment, equipment returned to the manufacturer, and equipment currently under repair is a demanding task. Equipment is constantly on the move and changing. SouthWare's Equipment Servicing provides you with thorough equipment records so you can provide great service and get paid for your service.

• Know the detailed service history for each piece of equipment you service
• Know the warranty dates on each piece of equipment you sell so you can bill service work accurately and know when to offer a service contract
• Keep track of a piece of equipment as it moves between customers or contracts
• Automatically schedule preventive maintenance service work on equipment that is under contract
• Price your service contracts based on rates per piece of equipment on the contract
• Instantly know whether a piece of equipment is covered by a service contract
• Make sure you propose a service contract on every piece of equipment you sell
• Keep track of metered usage on certain equipment
• Know the profitability and repair history of each model of equipment you service

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