Microsoft Dynamics GP Functional Features

Sales Order Processing

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By managing the entire sales process—from start to finish—with pinpoint accuracy, Sales Order Processing in Microsoft DynamicsTM GP helps you serve top customers more effectively, monitor fulfillment and invoicing more precisely, and streamline processes to minimize shipping costs and labor.

Demand Planner 2.0

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Improve your forecasting of sales and materials requirements and enable more demand-driven operations with powerful demand planning functionality that is fully integrated into your end-to-end business management solution.

Increase order fill rates, inventory capital effectiveness, and customer satisfaction while reducing costs. Analyze historical data easily, understand sales patterns, compare planned and actual sales, and manage the development, consolidation, and distribution of more accurate, more collaborative demand forecasts.

Advanced Distribution

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Maintain tight, efficient control over your distribution channels by harnessing sales fulfillment workflow, reducing data entry, and providing better access to information. Streamline your distribution cycle, giving you a high degree of control while ensuring speed and accuracy without extraordinary costs.

Advanced Distribution in Microsoft Dynamics™ GP empowers you to smoothly tailor distribution, providing the control and information you require to meet your business needs and those of your customers. Create user-defined sales fulfillment workflows, define process holds, and ensure that all drop-ship line items meet requirements before moving forward.

Advanced Picking

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Increase visibility and tracking for picking information.

With Advanced Picking in Microsoft DynamicsTM GP, you can tailor picking routines to meet your individual site’s business requirements, bin or bay sequence, or method of operation. This provides your organization with the flexibility needed to lower overhead, reduce handling, and improve accuracy for both single and multi-site warehouse operations.

Available to Promise

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Empower your employees with the knowledge they need to make and keep firm delivery promises.

Available to Promise in Microsoft Dynamics GP delivers fast access to vital inventory information—including current and future positions—to help you make effective use of inventory, improve service, and maximize profitability.

Inventory Management

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Give your business a competitive edge. By gaining accurate visibility and effective control over inventory and setting prices on a customer-by-customer basis, you can reduce operating costs and achieve the fast, efficient fulfillment that keeps customers coming back.

Inventory Management in Microsoft DynamicsTM GP delivers easy-to-use stock analysis tools and flexible reporting capabilities, enabling rich access to detailed, consolidated inventory and ordering information. Advanced search capabilities provide quick, easy access to business-critical data. Onetime stock and pricing entry provides accurate and timely information throughout the system. All help maximize operational efficiency and give your people the information they need to make informed decisions fast.

Order Management for Business Portal

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Give salespeople and customers security-enhanced access to online information that enables them to place orders via an out-of-thebox, business-to-business portal, saving time and increasing the accuracy of orders. Order Management for Business Portal in Microsoft DynamicsTM GP empowers you to generate more sales by making it easier for your customers to order the products they need, when they need them—24 hours a day, 365 days a year.

Purchase Order Processing

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Take control of your business processes, build lasting vendor relationships, and minimize costs with Purchase Order Processing in Microsoft DynamicsTM GP.

Expand your business potential with smooth integration that consolidates purchasing processes and shares data with other Microsoft Dynamics GP modules, including Sales Order Processing, General Ledger, Project Accounting and Inventory Management.

Requisition Management for Business Portal

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Help increase control and visibility over your entire purchasing process, reduce paperwork, and streamline approval processes. Equipped with Web-based requisition management capabilities, employees can enter purchase requisitions online for manager approval. Requisitions are then automatically transferred to Purchase Order Processing saving time and ensuring accuracy.

Customize approval processes to work for you. Define approval hierarchies on a per company basis—or use a single hierarchy for multiple companies. Implement unlimited levels of approval requirements—and set role-tailored approval rights and limits.

Returns Management

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Returns Management in Microsoft DynamicsTM GP empowers you to meet customer and vendor requirements for product and part returns by streamlining tasks and improving your responsiveness to your customers’ queries and requests.

Generate customer return material authorizations (RMA’s) manually from customer invoices or service calls and supply your customers with up-to-date information about the status of their returned items, so you can turn customer complaints into customer satisfaction.

Advanced Human Resources

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Fuel your business success—attract the employees you want and equip them to do their best. Advanced Human Resources for Microsoft DynamicsTM GP tracks critical health and wellness information to monitor the well-being of your employees and ensure government compliance. Manage employee certifications and license and training requirements to help your employees meet their potential and maximize the value they bring to the organization.

Advanced Human Resources empowers you to strategically manage your organization’s most important business asset—your employees.

Advanced Payroll

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Built to address complex payroll requirements that are unique to your organization, Advanced Payroll for Microsoft DynamicsTM GP helps ensure that your people work effectively from the start, and it empowers you to maximize your investment in a single, scalable Microsoft® environment.

You’ll have the power to meet industry-specific requirements, streamline processes, and make business decisions based on precise, current information.

Benefit Self Service

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Deploy online benefits enrollment for your employees, and conduct your open enrollment the way Fortune 500 companies do. Benefit Self Service for Microsoft DynamicsTM GP leverages Microsoft® Office Sharepoint® Server and Microsoft Business Portal to deliver the tools you need to deploy Web-based enrollment to any size company. Your organization gains efficiency and control, and your employees can evaluate and enroll in their benefits conveniently.

Designed to streamline the open enrollment process, this module smoothly integrates with Human Resources in Microsoft Dynamics GP. Automated transfer of information to Human Resources helps eliminate paper-based systems and reduce data re-entry, freeing staff to focus on higher priorities.

Human Resources

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Manage every aspect of employee resources accurately, fairly, and with ease. Attract and retain top talent to manage employee information that supports informed, consistent decision making. Human Resources in Microsoft Dynamicstm GP provides powerful tools that help you strategically manage your organization’s most important business asset — your employees.

Customizable schedules, pay rates, and hiring processes adjust to the way you work. Critical information where and when you need it provides the data you need to make quick, efficient, and strategic Human Resources (HR) decisions. All help you work more effectively with your staff, process payroll more efficiently, and offer employees better services and programs.

Automate routine reports and other processes to focus better on the tasks that need immediate managerial control. Across the organization, you can record, track, and maintain employee data, including:

• Attendance

• Merits, demerits, and disciplinary plans

• Salaries and promotions

• Trainings, classes, certifications, and skills

• Health and wellness data

• Performance reviews, including scheduling

• Weighting, scoring, and supervisory input

• Government compliance

• Automated injury reporting

Human Resources Online

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Empower managers and employees to control human resources (HR) information through a personalized, roles-tailored Web portal. Smooth integration with Human Resources and Payroll in Microsoft DynamicsTM GP makes employee-specific data available to each employee and direct manager. Access is controlled by requiring users to log on, so personal information remains secure.

Avoid paperwork log jams and waiting lines at the HR office. Improve workforce satisfaction by allowing your employees to control their own personal information, including: changing addresses, phone numbers, and emergency contacts; submitting timecards and time-off requests; updating information about dependents; and viewing pay stubs and benefit information. Updates and transactions route automatically to managers and HR staff to help ensure that information will be reviewed and approved. You can set up the workflow process to mirror your current path or modify it to eliminate steps.

Benefit Self Service streamlines the open enrollment process with tight integration with Human Resources in Microsoft Dynamics GP. Automated transfer of information to Human Resources helps eliminate paper-based systems and reduce data re-entry, freeing staff to focus on higher priorities, like strategic management. Your organization gains efficiency and control, while your employees gain the ability to evaluate and enroll in their benefits plan from their desk or in the privacy of their home.

Customize portal views quickly with links and other useful tools, providing managers and employees with the information they need from one convenient location—Microsoft Business Portal.

Payroll

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Your employees count on the solid foundation of dependable payroll. Payroll – US in Microsoft Dynamicstm GP helps ensure control, compliance, and accuracy.

Take control of complex payroll functions in a changing business environment without adding to your overhead.

• Streamline data entry and reduce errors with simplified employee record setup. Create and track detailed, customized records of pay, benefits, and deductions.

• Respond quickly to employee questions with intuitive query windows that provide immediate access to detailed information.

• Comply easily and efficiently with government requirements such as period-end reports.

• Meet specific information needs for multiple companies with comprehensive reports and automatic downloads for updated tax tables.

Payroll integrates across Microsoft Dynamics GP, including Human Resources, Human Resource Management Self Service Suite for Microsoft Business Portal, and Financial Management modules.

Payroll Extensions

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Automate routine tasks and extend availability of all employee data with Payroll Extensions for Microsoft DynamicsTM GP. Maximize efficiency and reduce costs by tracking arrears deductions, calculating blended overtime rates, and automating the creation of payables to vendors of payroll deductions.

Manage complex payroll functions in a changing business environment efficiently and accurately, without adding to your overhead. Streamline your data entry to save time, reduce error, more efficiently comply with government requirements.

PTO Manager

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Manage complex vacation and sick time policies automatically with PTO (Paid Time Off) Manager for Microsoft DynamicsTM GP. Reduce overhead costs by reducing paperwork and the time required by the Payroll team to manage manual PTO recordkeeping.

Enable your staff to manage complex and changing payroll situations quickly and accurately while offering better service to your employees.

Analysis Cubes

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Significantly improve your ability to analyze and report financial data by delivering vital business information to everyone in your organization.

Analysis Cubes in Microsoft DynamicsTM GP takes full advantage of Microsoft SQL ServerTM 2000 and SQL Server 2005 to enable your people to analyze information from multiple angles and formats.

Crystal Reports

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Transform data into interactive Web documents and presentation quality reports in Microsoft® Office Excel®, Microsoft Office Word, and other Microsoft Office applications. Crystal Reports in Microsoft DynamicsTM GP offers use-defined functions that help you maintain control over report logic, formatting, and data selection, so your people can analyze information in the way they need to make smart decisions.

Electronic Document Delivery for

Business Portal

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Organize and schedule the e-mail delivery of sales orders, invoices, credit memos, and other sales documents to your customers in a wide variety of file formats, including XML, HTML, Microsoft® Office Excel®, and PDF. The powerful and flexible capabilities of Electronic Document Delivery for Business Portal in Microsoft DynamicsTM GP help you reduce administrative overhead and increase your responsiveness to customers.

Microsoft Forecaster

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Realize the benefits of a fully integrated budgeting and planning solution designed to help organizations create and execute accurate, realistic budgets. Microsoft® Forecaster in Microsoft DynamicsTM GP provides your people with immediate control of the entire budgeting and planning process, helping ensure that you meet yearly business goals efficiently and cost-effectively.

Mocrosoft FRx

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Gain control of your financial reporting process with Microsoft® FRx® in Microsoft DynamicsTM GP. Advanced performance capabilities give you comprehensive, highly customizable financial and management reports that are easy to create, distribute, and use.

Automate report and distribution processes to reduce the time employees spend on administrative work, freeing them to analyze information and make informed, strategic decisions that drive your business forward.

Microsoft Enterprise Reporting

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Understand your business better and make quicker, more effective decisions. Automate data collection and reporting processes to reflect your business practices.

Microsoft® Enterprise Reporting in Microsoft DynamicsTM GP helps you gain tighter control of consolidations, financial reporting, and budgeting across your enterprise. Smooth integration across your business solution provides you and all your employees with the information you need—when, where, and how you need it.

Report List, SmartLists, and Office Excel

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Put everyone in your organization in touch with vital business information. The Report List in Microsoft Dynamics GPTM provides system-wide access to relevant reports in one easy-to-use list that lets you restrict, find, and perform multiple actions for each report.

When deployed with Microsoft® Office SharePoint® Server 2007, Microsoft Dynamics GP can transform people’s ability to access and analyze accurate, updated data in a format that makes sense, whether they work in Microsoft Dynamics GP or another application such as Microsoft Office Excel®, which has report templates based on more than 200 SmartList favorites.

Report Writer

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Report Writer in Microsoft DynamicsTM GP empowers you to easily create and publish customized reports that enable you to analyze every aspect of your business, pinpointing the exact information you need to increase your productivity and make effective business decisions.

SQL Server Reporting Services

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Reduce the time it takes to create reports—and take full advantage of your data—with customizable reports for Microsoft® SQL Servertm Reporting Services. Smooth integration supports a range of common data sources from OLE DB and the Open Database Connectivity (ODBC) interface to Microsoft Office System applications.

Because SQL Server Reporting Services offer reports that work with both the Microsoft Dynamicstm GP sample database and your organizational data, your people can quickly build relevant reports, manipulate information, and then share it across your organization.

Analytical Accounting

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Analyze financial data by whatever criteria you require, introduce greater reporting flexibility and extensibility, and analyze transactions efficiently.

Analytical Accounting in Microsoft DynamicsTM GP helps you respond more quickly to the growing demands of your business. Empower your people to make quick decisions by providing them access to real-time information they can easily analyze with familiar tools they already know how to use. Analyze reports in multiple formats and from multiple angles. Monitor all transactions more easily using drill-down and inquiry capabilities.

Bank Reconciliation

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Gain unparalleled access to real-time, mission-critical financial data that you can turn into a powerful competitive tool, and help control bank reconciliation more efficiently. Optimize account reconciliation by enabling your people to customize reports in paper or online formats, and to create, view, and post a suite of standard reports, including checkbook list, checkbook register report, and bank distribution history.

Tight integration with other modules in Microsoft DynamicsTM GP—including General Ledger, Receivables Management, Payables Management, and Payroll—enables you to enter data one time to provide accurate up-to-date information throughout your financial business solution.

Cash Flow Management

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Improve cash flow with customizable information views and forecasting capabilities that enable you to monitor, predict, and manage inflows and outflows.

With Cash Flow Management in Microsoft DynamicsTM GP, you can customize cash flow management to your specific needs. Choose which modules to include in calculations, define your own cash flow transactions, or chose an optional Forecast definition to support complex cash flow analysis—all so you can view cash flow how and when you want it.

Collections Management

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Improve your cash flow and reduce bad debt expense. The clear, customizable information views and automated bad debt management tools provided by Collections Management in Microsoft DynamicsTM GP help you minimize administrative workload for collections by automating the generation of correspondence, e-mail notices, statements, and invoices to customers, freeing your people for other tasks.

eBanking

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Automate your critical banking activities and interact with your bank electronically. The comprehensive tools in eBanking in Microsoft DynamicsTM GP help reduce administrative costs,  increase productivity, and improve cash management—in a securityenhanced environment.

eExpense

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Enhance employee productivity and reduce processing costs with expense reporting capabilities that streamline expense management processes, eliminate paper receipts, and enable employees to create and submit reports any time, from any location.

By providing a centralized view of expense trends and data, eExpense in Microsoft DynamicsTM GP empowers the people in your organization to share information and negotiate with chosen vendors. By integrating your expense data with Payables Management and General Ledger, you can incorporate data directly into other Microsoft Dynamics GP modules, so you have accurate information across the organization when you need it.

Encumbrance Management

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Manage your budgets more proactively by streamlining reporting

processes, reducing the risk of overspending, and creating encumbrances to ensure that funds will be available when key payments become due.

Build on your existing investment using the powerful new financial tools in Encumbrance Management in Microsoft DynamicsTM GP designed specifically for not-for-profit and public sector organizations. Smooth integration with Purchase Order Processing in Microsoft Dynamics GP helps you easily locate and track budget information, query current or historical encumbrances, and streamline your period-end and year-end reporting processes.

Fixed Asset Management

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Improve financial management for your business by tracking, analyzing, and manipulating fixed assets to meet specific needs. Fixed Asset Management in Microsoft DynamicsTM GP delivers multiple features and reporting tools that help you manage company assets with minimal effort and tremendous flexibility.

Save time and money by setting up assets quickly and easily. Use classes or account groups to optimize operations by setting defaults and making mass changes, such as retirement or depreciation, to large numbers of assets at the same time.

General Ledger

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Sharply reduce time and effort spent on key accounting tasks with comprehensive automation. Track and analyze your financial information in the way that best suits your business—not someone else’s—with tools and accounting structures that you design yourself to serve your needs. The intelligent accounting and analysis capabilities of General Ledger in Microsoft DynamicsTM GP empower you to manage the financial heart of your business, giving you the vital information you need to make your finances work for you and improve the way you do business.

Grant Management

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Infuse your not-for-profit or public sector organization with new efficiency. Grant Management in Microsoft DynamicsTM GP automates many of your grant management processes, helping you track grants more easily, demonstrate accountability, and attract future funding.

Help empower your people to track specific grants against specific programs and keep a closer eye on expenditures. You can create a master record file that defines grants, award amounts, and sponsors. As you enter transactions, the Analytical Accounting module will automatically validate them against your budget, helping you keep tight control of actual spending against allocated funds.

Multicurrency Management

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Take control of multinational operations and manage currency transactions smoothly and efficiently with flexible and powerful multicurrency capabilities.

By extending multicurrency capabilities across Microsoft DynamicsTM GP, you can increase flexibility and optimize productivity. Give your people the up-to- date, safe, and current information that they need to do their jobs, make critical decisions, and act upon information quickly.

Payables Management

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Improve your control over expenses with up-to-the-minute information. Payables Management in Microsoft DynamicsTM GP helps you make smarter and faster decisions about your payables. Manage your vendors more effectively, and provide effort-saving automation of many routine or complex tasks, which helps ensure a greater return on your investment.

Receivables Management

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Receivables Management in Microsoft DynamicsTM GP helps you maintain tight control over Accounts Receivables by providing the capabilities to help you track invoices, process receipts, and analyze customer activity, so that you can manage sales made on accounts more effectively and yet maintain lower overhead costs.

Audit Trails

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Audit Trails for Microsoft DynamicsTM GP delivers strong tracking, tracing, and reporting capabilities that help ensure that your organization maintains regulatory compliance.

Capture and archive changes to electronic data and documents required for maintaining regulatory compliance, including before-and-after transactional information, user ID, and time and date stamps.

Electronic Signatures

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Set up preventative authorization controls that can be activated at any place in the system where data is changed. Electronic Signatures for Microsoft DynamicsTM GP presents your people with a window that requires authorized user identity information before they can change data.

For those organizations requiring increased control over system changes, Electronic Signatures enforces dual signature authorization onsite or by a remote system notification and response, and it captures additional information (reason codes) and comments on your critical business documents.

Manufacturing Bill of Materials

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Deliver complete, consistent, and current product information. Manage materials, components, and assemblies more precisely—including costs, locations, and routing sequences—to gain tighter control of finished goods, reduce costs, and increase productivity and profitability.

By tightly integrating different types of bills and customized definitions into manufacturing operations, Manufacturing Bill of Materials in Microsoft DynamicsTM GP helps you improve performance, support time-to-market and time-to-volume objectives, and respond to shortages. This enables you to ensure that materials are where they should be, when they are needed.

Engineering Change Management

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Keep pace with accelerating markets. Engineering Change Management in Microsoft DynamicsTM GP provides manufacturers with easy ways to collect, organize, and review changes to orders before they’re authorized. Adjust processes and components to accommodate new technologies and customer changes while maintaining or improving efficiency and profitability.

Job Costing

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To maximize the profitability of your business, you need accurate, current, and easy-to-access data about every costing detail related to a job. Job Costing in Microsoft DynamicsTM GP delivers this functionality to manufacturers by capturing all costs when they occur and consolidating them in one location that is easy to access and manage—delivering a comprehensive view of production profitability.

Material Requirement Planning

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Material Requirements Planning in Microsoft DynamicsTM GP empowers you to adjust procurement and production with greater precision—a key advantage in rapidly changing markets. Visibility to material requirements and detailed vendor information, along with flexible planning and analysis capabilities, help ensure proactive planning, smart procurement decisions, and precise adjustments to production. You can make sure supplies flow in when and where they are needed—helping reduce stock outages, drive down inventory costs, and streamline the production process.

Manufacturing Order Processing

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Track detailed production costs and manage work orders and the shop floor more efficiently. Integrated sales and production processes support flexible, efficient make-to-order environments. Integrating production with forecasting processes significantly improves planning in build-to-forecast or hybrid environments.

Manage outsourced operations more efficiently, so you can focus more on core competencies to improve your competitive standing in today’s tough markets.

Manufacturing Order Processing in Microsoft DynamicsTM GP empowers you to direct the entire cycle of order processing so that you can build a business that is both customer-driven and profitable.

Quality Assurance

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Seize the competitive advantage with tight control of the quality-testing process, helping to ensure that products consistently meet or exceed demanding customer requirements. Support high retention levels by providing customers with detailed, current information on quality assurance testing for the products being manufactured for them.

By enabling you to design tests to determine if incoming materials meet your manufacturing requirements, Quality Assurance in Microsoft DynamicsTM GP equips you to start with the quality of raw materials that you need and dramatically reduces manufacturing delays, rework, and scrap. Powerful support for the production of high quality products helps ensure that your products are better received, which reinforces customer satisfaction.

Sales Forecasting

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Communication challenges are frequent when you bring together product groups that have different objectives and backgrounds, such as sales teams and manufacturing managers. Sales Forecasting in Microsoft DynamicsTM GP helps increase collaboration, bridging communication gaps and creating a powerful loop that promotes effective, efficient product delivery.

Being able to maintain an unlimited number of forecasts makes it easy for both sales and manufacturing managers to gauge the impact of a variety of economic or environmental forces on production and prepare for possible scenarios ahead of time.

Business Portal

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Unlock business potential and enhance productivity by providing role-tailored access to information and processes from a single Web-based portal. Microsoft® Business Portal integrates smoothly with Microsoft DynamicsTM GP to deliver applications, information, and processes to your employees, customers, and partners across the organization, so they can make smart decisions and do their jobs more efficiently.

Developer Toolkit

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Connect, integrate, and customize your organization’s applications and data to create a powerful flow of information that enables smarter decisions and a more productive workforce. By taking advantage of emerging industry standards, you can extend Microsoft DynamicsTM GP to better connect information, people, systems, and devices, share data more easily, integrate processes, and manage change in a demanding business climate.

The Developer Toolkit for Microsoft Dynamics GP delivers documentation, samples, and command-line tools and compilers to help developers create and deploy .NET Framework applications. Designed to enhance the extensibility of Microsoft Dynamics GP, this toolkit empowers developers to utilize Microsoft® technologies and tools built around .NET, helping reduce complexity and costs for IT development work. Components include:

• Microsoft Visual Studio® Tools

• Web Services for Microsoft Dynamics GP

• eConnect

Each of these components includes a run-time version for deploying solutions that have been developed by your Microsoft authorized reseller or another independent software vendor (ISV).

The Developer Toolkit is available for use by Microsoft partners to develop solutions for Microsoft Dynamics GP Standard and Professional and Microsoft Dynamics GP Business Essentials and Advanced Management. The Toolkit is also available for direct purchase by Microsoft Dynamics GP Professional or Advanced Management customers.

Extender

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Capture information that meets your needs and make fast, easy modifications without writing code. Extender for Microsoft DynamicsTM GP incorporates powerful features that enable you to link additional windows, expand notes and macros, and easily launch ad hoc queries based on the new business information that you’ve collected.

Integration Tools

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Utilize business data from almost any platform data source. Integration Tools for Microsoft DynamicsTM GP enable you to integrate and incorporate data with a high degree of integrity, security, flexibility, and speed.

Personalization and Customization Tools

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Tailor Microsoft DynamicsTM GP to fit the most exacting business or vertical industry requirements, integrate data from external sources, incorporate legacy applications, and modify windows, features, and process workflows. Increase efficiency by adding new features and integrate features from other applications using familiar Microsoft® tools.

Developers can minimize implementation time and cut development costs by selecting the tools they work with best.

Process Server

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Move processor-intensive tasks off the computers your employees use every day and onto dedicated process servers, avoiding costly slowdowns and vastly improving computer performance.

Security Management

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Security management capabilities presented in a clear, interactive format help you control access to data, applications, and tools, reduce IT administration, and maintain high levels of protection for your business system.

Security Management in Microsoft DynamicsTM GP does not allow any permissions by default; security is assigned to tasks tailored to specific roles. Enhanced reporting reduces the amount of non-essential information. Refined auditing of your security changes helps you comply with Sarbanes-Oxley requirements.

SmartList Builder

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SmartList Builder takes the highly popular, easy-to-use SmartList tool in Microsoft DynamicsTM GP and dramatically increases its power and range. Now you can query more data in more ways, because SmartList Builder gives you access to all the information that you capture, enabling you to create your own custom SmartLists.

Microsoft SQL Server 2005

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The data platform of choice for Microsoft DynamicsTM GP deployments, Microsoft® SQL ServerTM 2005 offers enhanced availability of information, performance, and ease of operation to drive business intelligence, data management, and developer productivity.

System Manager

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Microsoft Dynamics GP captures the look and feel of Microsoft® Office Outlook®, along with list-based navigation with action panes and role-tailored menus and area pages that provide everyone in your organization with a clean, intuitive interface. Whether your employees are working in Microsoft Dynamics GP or the Microsoft Office system, they’ll have a familiar user experience that boosts productivity and minimizes training costs.

Field Service Management

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Manage complex field service operations with higher levels of profitability and customer satisfaction. Four powerful modules integrate essential accounting, distribution, and service processes to increase technician productivity, reduce overhead, and open new revenue opportunities while focusing on what’s important—your customers.

Increase business productivity by adjusting quickly to change: tracking the effective date of changes so they can be made before they become effective, easily managing contracts and equipment, and increasing efficiency in estimating the amount of time to complete service calls. You can turn your service center into a profit center by proactively initiating contract renewals, tracking product warranties, level loading technician schedules, and more.

Field Service Anywhere

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Follow service calls when you’re working in the field to improve response times and first-time ratios and increase profits. Field Service Anywhere in Microsoft DynamicsTM GP enables technicians to use mobile devices and laptop PCs to log, receive, prioritize, and respond to service calls. Automatic data synchronization with Microsoft Dynamics GP helps reduce paperwork and eliminate costly errors, giving your business the competitive edge that builds customer loyalty.

Project Accounting

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Project Accounting in Microsoft DynamicsTM GP connects project activities with company financials, provides extensive reporting capabilities, helps ensure accurate accounting and billing processes throughout project life cycles, and streamlines time and expense management. It empowers your people by giving them easy access to the key project information and templates they need to do their jobs quickly and efficiently.

Automate invoicing processes to meet project-specific needs by tailoring billing options and customizing invoice formats, and gain complete control over your General Ledger accounts while maintaining the detail you require for project tracking and reporting.

Project Time and Expense for Business Portal

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Capture and recover project costs such as billable labor and project-related expenses in the timely and accurate way that is critical for project-oriented businesses. Project Time and Expense for Business Portal in Microsoft DynamicsTM GP empowers project team members and managers to effectively capture, review, and approve project time and expense data on the Web, enabling prompt, accurate customer invoicing and efficient reimbursement for out-of-pocket employee expenses.

Search

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When Microsoft DynamicsTM GP is deployed with Microsoft® Office SharePoint® Server 2007, you can configure your systems to enable people to efficiently find critical business information, whether it’s located within structured databases or unstructured repositories. Enhanced search capabilities empower your people to make the fast, informed, and trusted decisions that drive your business forward.

Workflow in Microsoft Dynamics GP

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Incorporating workflow automation into business-specific processes can help organizations maximize efficiency, practice proactive management, and respond quickly to changing conditions. When deployed with Microsoft® Office SharePoint® Server 2007, Microsoft DynamicsTM GP 10.0 delivers straightforward, flexible workflow capabilities that automate alerts and notifications for key business tasks.